EEM AGENT BROWSER HELP CENTER

EEM AGENT BROWSER HELP CENTER

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Introduction

Introduction, scope, and log in

Manage Your Settings

Maintain contact information, schedule preferences, notifications, and your password

View or Change Your Schedule

View or change your schedule

Install Mobile App

Install and log in to the EEM Agent Mobile app

Accessibility

Web application accessibility information

Introduction What you can do in the agent browser	Scope of this Guide What is included in this guide	Log In Log in to the agent browser on your computer, Android device or iOS device

Manage Contact Information Edit your contact information	Manage Schedule Preferences Edit your schedule change opportunity preferences	View Notifications View and respond to schedule change notifications
Manage Your Password Change or reset your password if you forgot it

View Your Schedule View your schedule for a day, week, or month	Request an Absence Create an absence from work	Trade a Shift Trade your shift, or a part of your shift, with another agent
Pick Up Extra Hours Work extra hours when the contact center needs more agents	Volunteer for Time Off Volunteer to take time off when the contact center has too many agents	Swap Time Take time off and add extra hours to your schedule for the week without changing your total hours
Block Scheduling How activity codes are assigned to your schedule when making a schedule change

Install Mobile App How to download and install the EEM Agent Mobile app on your mobile device	Log in to the Mobile App How to log in to the EEM Agent Mobile app

Web Accessiblity Information WCAG 2.0 accessiblity information	Dashboard Navigation Diagrams of the order of navigation trough the agent dashboard	JAWS for Windows Keyboard Commands The JAWS for Windows command used by EEM
NVDA for Windows Keyboard Commands The NVDA for Windows command used by EEM