Scope of this Guide

Software Version

This guide is updated for NICE Employee Engagement Manager Release 8.6.

What is included in this guide?

The EEM documentation shows the options with all features enabled. However, some functionality may not appear when you run EEM because it is optional or configurable.

This guide covers these main topics for agents:

• Managing your profile and contact preferences

• Managing your schedule preferences

• Reviewing your schedule

• Trading your shifts

• Adding and removing shifts from your schedule

• Requesting an absence

• Downloading the Agent Mobile app

What is not included in this guide?

Topic	Where to Find this Topic
Using the EEM Agent Mobile app	Agent Mobile App (Public Store) Guide Agent Mobile App (Public Store) Quick Start Guide