View Notifications

You receive notifications when:

  • your schedule updates

  • you have an opportunity to pick up extra hours or take time off

  • an agent wants to trade with you

  • you submit a schedule change request

To view your notifications:

 

  1. Click at the top of your screen.

    This icon includes the number of unacknowledged notifications.

  1. To respond to an extra hours or time off opportunity, you can:

    • accept all the time offered by clicking Add Hours

    • accept part of the time offered by clicking Adjust Time and moving the slider to the time you want

    • decline the offer by clicking Not Interested

 

  1. To respond to a trade offer, you can:

    • accept the trade by clicking Trade Schedule

    • decline the trade by clicking Not Interested

  1. To delete a notification after reading it, click .

    The number of unacknowledged notifications displayed on the notifications icon decreases by one.

NICE EEM pushes notifications when you are logged in to the agent browser regardless of whether your current focus is on NICE EEM. Click on the notification to return to NICE EEM.

To receive these notifications, you must enable your browser to receive popups. If you use a private, incognito, or untraceable mode, you must set an exception for NICE EEM to receive popup notifications.